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Original topic:

I hard reset my phone and I can no longer sign into my Samsung Account.

(Topic created on: 08-09-2017 06:45 PM)
Goot
Apprentice
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Other Smartphones

I had to hard reset my phone as I forgot my password (although I could still use my fingerprint) but now it won't let me back in. It asks for my Samsung account and I fill in the username and password but it says its invalid. I'm 100% sure its correct. 

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4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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This happened to me when I had to factory reset my s7 edge. 

 

No no amount of resetting passwords helped so I had to visit my most local Samsung Experience Store / Samsung Service Location where they hooked the phone up to some type of in-house software and reset the password that way. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Goot
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Did you have to take anything with you and did it cost you?

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BandOfBrothers
Samsung Maker ★★
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All my information was on the Stores systems as I buy my phones from my local Samsung Experience Store @Goot

 

In your case if you didn't buy it Direct then take some ID and if you can any purchase receipt. 

 

No it didnt cost anything and took all of around 5 minutes. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Goot
Apprentice
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Other Smartphones

Thanks for the reply