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I bought a song to use for my ringtone and its not appearing - Help!

(Topic created on: 08-09-2019 10:18 PM)
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ChrisBenoit
Student
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Ok so i bought a song for my ringtone and my ringtone only. I have downloaded it twice, restarted the phone, reset all apps and more yet when i go to change my ringtone - Nothing! Please guys can you help me. I provided photographic proofScreenshot_20190908-221538_Google Play Music.jpg

 

Screenshot_20190908-221651_Sound picker.jpg

 

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AndrewL
Moderator
Moderator
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@ChrisBenoit: What is the model number and current Android version of your phone? If you swipe over to 'Artists' or 'Tracks' during the SoundPicker stage, are you able to see the song in here?

"We want to talk right down to earth in a language that everybody here can easily understand"
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ChrisBenoit
Student
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Hi Andrew

I own a samsung galaxy s8 which released back in 2017 and my model number is SM-G950F

 

I checked tracks, album, artist  and folders and there was nothing

 

Many Thank

 

Chris 

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