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Original topic:

I am having problems with my phone

(Topic created on: 19-08-2022 04:13 PM)
angelofdarkness
First Poster
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Why does my phone play up then restart then turning off I lost all my photos 
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2 REPLIES 2
catwoman143
Explorer
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Honestly, I think you just have to save photos on somewhere else. Also, have you tried to factory reset?
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AndrewL
Moderator
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@angelofdarkness: Please can you confirm the model name and current Android version of your phone, as this will be useful when providing the necessary troubleshooting steps? This information can be found in Settings > About phone > Model name, as well as in Software information > Android version. 

In the meantime, regarding your photos, please follow the link below and sign in using the Google account that is registered to your phone, as you may find an archive of your images stored here. 

https://www.google.com/photos/about/

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