10-05-2017 04:42 PM in
Other SmartphonesHi
Having loads of problems setting up my hotmail account on my new samsung galaxy s7, in the native email app.
I have used various settings, the most recent being:
email address: me@hotmail.com
domain\username: \me@hotmail.com
server settings - exchange server: eas.outlook.com.
Use secure connection (SSL) - checked.
Use client certificate - unchecked.
I click on DONE and get the following message: "Unable to set up account. Unable to connect to server."
The email account seems to be partially set up so that I can receive emails.
I've tried setting up manually, using all the different server settings I can find anywhere. I've deleted the hotmail account several times to start again from scratch.
I live in the UK.
Android version 7.0.
Please can someone help me?
Solved! Go to Solution.
10-05-2017 04:51 PM in
Other Smartphones10-05-2017 10:23 PM in
Other SmartphonesThanks for your advice. I already tried that. Here's what happened.
I signed in, clicked the YES button to let the email app have access to my profile, sync emails/contacts/calendar/tasks, send emails, access my info etc.
Email address: me@hotmail.com
Domain\username: \me@hotmail.com
Server settings: eas.outlook.com/Microsoft-Server-ActiveSync
Use secure connection (SSL) - checked
Use client certificate - unchecked
The other settings show that it should be syncing contacts and calendar.
Step 1 - send an email from my hotmail account to my hotmail address and to a 3rd party address:
Step 2 - set up a calendar appointment using the native android app:
Step 3 - add my hotmail account to my native android calendar app (Exchange):
Step 4 - add my hotmail account to my native android calendar app (Microsoft Exchange ActiveSync):
So, what next?
I've tried getting help from Microsoft, but keep going round in circles with them. They don't have a UK number I can call, or an email address I can write to. Their chat guy gave me contact details for the onedrive support team saying they dealt with hotmail too. The onedrive team firmly said no.
Please, can anyone help? I've tried pop3 settings too. Nothing seems to work. I've been round the houses changing the server settings, eg m.hotmail, outlook.live, eas, etc etc...
11-05-2017 02:02 PM in
Other SmartphonesThe settings on my hotmail account through Microsoft Exchange are
Email address ??@hotmail.com
Domain/username = /email address
Password - the one you log onto hotmail with
Exchange server eas.outlook.com/Microsoft-Server-ActiveSync
Use SSL
Make sure data is enabled on your phone
Regards
11-05-2017 03:59 PM in
Other Smartphones
@GOF_MOTBO wrote:The settings on my hotmail account through Microsoft Exchange are
Email address ??@hotmail.com
Domain/username = /email address
Password - the one you log onto hotmail with
Exchange server eas.outlook.com/Microsoft-Server-ActiveSync
Use SSL
Make sure data is enabled on your phone
Regards
Thanks for your reply. I had all that set up correctly. I don't know what else could be wrong.
11-05-2017 05:05 PM in
Other SmartphonesI am out of ideas and sadly I broke my S7 edge last week
13-05-2017 02:56 PM in
Other SmartphonesSolved. I had a support call with Samsung. Here's how to fix the problem:
28-12-2017 08:05 PM in
Other SmartphonesWorked perfect. Thanks!
03-01-2018 02:45 AM in
Other SmartphonesI am having the same issue. The difference is that I can't see my device on the outlook site. My desktop yes but not my Note 8.
I have tried adding it but I only have Windows options.
Please help, I've been trying to sort this out for 2 months.
05-02-2018 05:37 PM in
Other SmartphonesSame problem...very frustrating... tried your steps and no matter what I do the Access State: always says Quarantined! I tried deleting the account and adding it back on the phone to no avail. Not sure what to try next?