Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Headphone jack not working

(Topic created on: 13-09-2017 11:29 AM)
Sevan_910
First Poster
Options
Other Smartphones

I have a5 2017 i tried to plug the headphone but the sound its keep coming out of the phone it self not of the headphone any suggestions of this problem please and i tried another headphone and it didnt work

0 Likes

1 Solution


Accepted Solutions
Solution
Ross_McG
Explorer
Options
Other Smartphones

Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

View solution in context

14 REPLIES 14
BandOfBrothers
Samsung Maker ★★
Options
Other Smartphones

Can you look in the headphone port to see if any debris is in there. Shine a torch in. 

 

If none then try a soft reboot by turning the phone Off and On. 

 

If no joy then a Samsung Experience Store or Samsung Service Centre location can help too via a diagnostic on it. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Solution
Ross_McG
Explorer
Options
Other Smartphones

Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/
Sevan_910
First Poster
Options
Other Smartphones

Thanks for the reply 

And yes i think its hardware issue 

0 Likes
HpMaster
First Poster
Options
Other Smartphones

Hi i have this problem but difrannce is when i put headphone in jack port its not working and when i eestart the phone headphones are working and when i unplug them it looks like the jack still is in port and my speakers not working till i restart the phone again

0 Likes
Annette0849
First Poster
Options
Other Smartphones

I've got the s10e and I cant get the phone hacked to work either. Tried another pair from 7edge but no joy. Returned to brand new ones never used supplied with phone 4 weeks ago. Any ideas

0 Likes
Ray0
First Poster
Options
Other Smartphones

My Samsung A20 headphone jack stopped working 

0 Likes
JayR2
First Poster
Options
Other Smartphones
Loopback test worked perfectly.. thanks
0 Likes
JayR2
First Poster
Options
Other Smartphones
Loopback test did the trick for me.. thanks for the help..
Harry_Leeuw
First Poster
Options
Other Smartphones

This solved the problem for me: First unplug headphone. Then Restart the Samsung smartphone by pressing on the rightside button > option Restart. When the smartphone is fully up again then plug in headphone. Press volume buttons at leftside and adjust desired volume level. Now the headphone is activated.

0 Likes