Headphone jack not working

[Sevan_910]

I have a5 2017 i tried to plug the headphone but the sound its keep coming out of the phone it self not of the headphone any suggestions of this problem please and i tried another headphone and it didnt work

[BandOfBrothers]

Can you look in the headphone port to see if any debris is in there. Shine a torch in. 

If none then try a soft reboot by turning the phone Off and On. 

If no joy then a Samsung Experience Store or Samsung Service Centre location can help too via a diagnostic on it. 

[Ross_McG · Accepted solution]

Sounds like you have a hardware issue there....

Did you also test in loopback mode? Phone > Dialer > *#0283#

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

[Sevan_910]

Thanks for the reply 

And yes i think its hardware issue 

[HpMaster]

Hi i have this problem but difrannce is when i put headphone in jack port its not working and when i eestart the phone headphones are working and when i unplug them it looks like the jack still is in port and my speakers not working till i restart the phone again

[Annette0849]

I've got the s10e and I cant get the phone hacked to work either. Tried another pair from 7edge but no joy. Returned to brand new ones never used supplied with phone 4 weeks ago. Any ideas

[Ray0]

My Samsung A20 headphone jack stopped working 

[JayR2]

Loopback test worked perfectly.. thanks

[JayR2]

Loopback test did the trick for me.. thanks for the help..

[Harry_Leeuw]

This solved the problem for me: First unplug headphone. Then Restart the Samsung smartphone by pressing on the rightside button > option Restart. When the smartphone is fully up again then plug in headphone. Press volume buttons at leftside and adjust desired volume level. Now the headphone is activated.