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Original topic:

Headphone jack not working

(Topic created on: 13/09/17 12:29)
Sevan_910
First Poster
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I have a5 2017 i tried to plug the headphone but the sound its keep coming out of the phone it self not of the headphone any suggestions of this problem please and i tried another headphone and it didnt work

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Solution
Ross_McG
Explorer
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Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

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12 REPLIES 12
BandOfBrothers
Superuser I
Superuser I
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Can you look in the headphone port to see if any debris is in there. Shine a torch in. 

 

If none then try a soft reboot by turning the phone Off and On. 

 

If no joy then a Samsung Experience Store or Samsung Service Centre location can help too via a diagnostic on it. 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

Solution
Ross_McG
Explorer
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Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

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Sevan_910
First Poster
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Thanks for the reply 

And yes i think its hardware issue 

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HpMaster
New Member
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Hi i have this problem but difrannce is when i put headphone in jack port its not working and when i eestart the phone headphones are working and when i unplug them it looks like the jack still is in port and my speakers not working till i restart the phone again

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Annette0849
Observer
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I've got the s10e and I cant get the phone hacked to work either. Tried another pair from 7edge but no joy. Returned to brand new ones never used supplied with phone 4 weeks ago. Any ideas

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JayR2
Observer
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Loopback test worked perfectly.. thanks
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JayR2
Observer
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Loopback test did the trick for me.. thanks for the help..
Ttaylor
New Member
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The loop back worked for me as well.  Thank you 

Walt1010
New Member
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when running  in lopback mode I get "Connection problem or invalid MMI code"

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Ray0
First Poster
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My Samsung A20 headphone jack stopped working 

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Harry_Leeuw
New Member
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This solved the problem for me: First unplug headphone. Then Restart the Samsung smartphone by pressing on the rightside button > option Restart. When the smartphone is fully up again then plug in headphone. Press volume buttons at leftside and adjust desired volume level. Now the headphone is activated.

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Dondonz
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my A90 5g Samsung earphones post seems to have stopped working. charger is fine, just cant use earphones. ive tried the 3.5mm aux adapter with different earphones and still no luck. phone only 1 year old, anyone know how to solve this?
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