Headfones wont pair to my android fone

[Debbie5]

Got a set of headfones for crimbo said compatible with my android fine but wont make a connection

[DannyT]

Hi there, @Debbie5.

Sorry to hear about this. Let's see what we can do to help out. Could we just grab a bit more info first? Could we take the model code of the headphones as well as the model of the android phone you're trying to connect to?