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Original topic:

Grey box over photos

(Topic created on: 10-05-2018 09:25 PM)
Nicchips1974
Apprentice
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There is a grey box appearing over my pictures.
They are ok on the thumbnails but when you click on the picture or flashes open for a second then a grey box comes over the photo. Please help as these photos were for a work project. This has only started happening recently. I had to reset back to factory settings 4 days ago as Oreo update corrupted my phone.

12 REPLIES 12
CarlH
Moderator
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Hi @Nicchips1974

Nicchips1974
Apprentice
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Hi. I have the S7 and they are saved to sd card. I have tried transferring to my computer but they still have the grey box covering them. X

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At9
Journeyman
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Had same issue after update, encryoted my sd card and all came back, been trying for two days for a solution up until this worked. 

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At9
Journeyman
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@Nicchips1974 wrote:

Hi. I have the S7 and they are saved to sd card. I have tried transferring to my computer but they still have the grey box covering them. X



Had same issue after update, encryoted my sd card and all came back, been trying for two days for a solution up until this worked. 

Nicchips1974
Apprentice
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Hi. How do I do this please. Sorry I'm not very tec savy
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At9
Journeyman
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Go to settings and where search bar is, type encrypt sd card and it came up, im also not to tech savvy lol, hope this works. For you as well. 

AntS
Moderator
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drscott
First Poster
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I tried this on my Samsung S9+ and it did NOT help anything.  Pictures still have the same issue.

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Bavan
First Poster
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I bought Galaxy A50 all my photo cover by greay how can I fix this?

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