08-07-2020 11:24 PM in
Hello I get the phone from a deceased member of my family, a samsung galaxy note 5,
the phone was reset and I needed his google account and password to access the phone,
unfortunately I do not I don't have it but I have a personal google address, can you help me please.
08-07-2020 11:38 PM - last edited 08-07-2020 11:39 PM
This would be a Google issue and is not related to Samsung. And what I see looks like they will Not give passwords from accounts under any circumstance even in a horrible situation like this.
Source for info:
(People expect Google to keep their information safe, even in the event of their death)
09-07-2020 06:12 AM in
I'm sorry for your loss @gagathe
The Security protection is there for a reason to stop unauthorised access.
You could try speaking to Google as intimated by @Je655 but you may run into Data Protection Protocols I'm afraid.
I wish you all the best with this situation.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "