google protection

[gagathe]

Hello I get the phone from a deceased member of my family, a samsung galaxy note 5, 
the phone was reset and I needed his google account and password to access the phone, 
unfortunately I do not I don't have it but I have a personal google address, can you help me please.

[Je655]

This would be a Google issue and is not related to Samsung. And what I see looks like they will Not give passwords from accounts under any circumstance even in a horrible situation like this. 

Source for info:

https://support.google.com/accounts/troubleshooter/6357590?hl=en

(People expect Google to keep their information safe, even in the event of their death) 

[BandOfBrothers]

I'm sorry for your loss @gagathe 

The Security protection is there for a reason to stop unauthorised access.

You could try speaking to Google as intimated by @Je655  but you may run into Data Protection Protocols I'm afraid.

I wish you all the best with this situation. 

🌈 Stay Safe & Stay Alert.  🌈