Goggle

[Wayne1976]

My phone keeps saying 'Goggle keeps stopping' so I can't use my phone. Can anyone help me please 

[BandOfBrothers]

Can you take a screenshot of the pop up message @Wayne1976 

If you soft reboot by turning your phone Off and On does it then work ?

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

As a very last resort back up and remove any relevant sd card and factory reset.

I wish you all the best with this. 

[Wayne1976]

Thanks for getting back to me. I've cleared cache on everything but it's still appearing on screen

[BandOfBrothers]

Is it happening in Safe Mode too ?

[BandOfBrothers]

phone-has-pop-up-that-says-google-keeps-stopping is one hit via a search @Wayne1976 

There are more hits via a search that might help.

[Wayne1976]

I haven't got safe mode?

[BandOfBrothers]

Safe Mode isn't a setting found in your phone's settings pages. It needs to be accessed via the way I mentioned in my earlier reply. The link explains more too @Wayne1976 

[Wayne1976]

thanks for your help but it's stopped now and the phone works great. This has happened before, it was playing up for about a week then put it on one day and it was fine