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Goggle

(Topic created on: 19-03-2021 06:25 AM)
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Wayne1976
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My phone keeps saying 'Goggle keeps stopping' so I can't use my phone. Can anyone help me please 
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BandOfBrothers
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Can you take a screenshot of the pop up message @Wayne1976 

If you soft reboot by turning your phone Off and On does it then work ?

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

As a very last resort back up and remove any relevant sd card and factory reset.

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Wayne1976
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Thanks for getting back to me. I've cleared cache on everything but it's still appearing on screen

Screenshot_20210319-061114_One UI Home.jpg

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BandOfBrothers
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Is it happening in Safe Mode too ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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phone-has-pop-up-that-says-google-keeps-stopping is one hit via a search @Wayne1976 

There are more hits via a search that might help.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Wayne1976
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I haven't got safe mode?
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BandOfBrothers
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Safe Mode isn't a setting found in your phone's settings pages. It needs to be accessed via the way I mentioned in my earlier reply. The link explains more too @Wayne1976 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Wayne1976
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thanks for your help but it's stopped now and the phone works great. This has happened before, it was playing up for about a week then put it on one day and it was fine
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