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Original topic:

Gallery

(Topic created on: 04-11-2020 09:02 AM)
humbuglover
First Poster
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Other Smartphones
I have recently  bought a Samsung A51 after having a Huawei phone.
I paid Carphohone Warehouse 14.99 to move all my data across to the new phone but most of my photos have disappeared......
Anyone know where they may be as Carphone Warehouse haven't got a clue 
Thanks in advance
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4 REPLIES 4
DUMITRU79
Troubleshooter
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Hi there. Have you had multiple Google / Samsung / Facebook accounts on the older device ?
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DUMITRU79
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If that's the case and if your photos/ videos were backed up to google , you could get them back using " google photos " from Google Play Store
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Mitzzz999
Hotshot
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are they not on the Huawei phone anymore???
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humbuglover
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thanks for your comments.
Luckily my brother knew what to do and I've managed to sort it now.....I'm asking carphone warehouse for a refund !!!
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