16-11-2018 10:05 PM in
Other SmartphonesHi. I opened my Galley app today to find all the usual albums there (Facebook, Downloads, Instagram, Camera etc), but where I used to have around 700 "Camera" pictures, I now have only the two most recent. All of my SD images are also gone. I don't back up to the cloud. Can anyone help?
17-11-2018 05:58 AM in
Other SmartphonesI assume you save your photos direct to your Sd card ?
I would suggest removing the sd card and clean the contacts and reinsert to see if reseating the card helps.
You could try it in another phone or in a holder to hook up to a computer.
Do not reformat it or they'll be lost.
That said the card may have been corrupted someway.
Personally I use Dropbox to also save my photos to.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-11-2018 12:14 PM in
Other SmartphonesI think it is an issue with the SD card. All images are there when loaded into my laptop. My phone says it's corrupted, so I did the in-phone formatting, but still says it's corrupted.
Is it likely to be a phone issue?
17-11-2018 12:42 PM in
Other SmartphonesHi @brob85
You may have now had the negative outcome of deleting the images from the Sd Card if you've reformatted.
And yes it could be a glitch stopping the phone reading the card unfortunately.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-11-2018 12:47 PM in
Other SmartphonesI made sure to back all content up to an external hard drive first. In any event, the formatting on the device hasn't worked.
Will I have to buy a new SD card to figure out if it's a device issue? Not sure I want to spend £40 If it's the phone and not the card!
17-11-2018 12:57 PM in
Other SmartphonesIt's a good process of elimination to try another card.
Not all are £40.
Or buy a 2nd hand one from places like CEX ortry a friends etc maybe.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "