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Original topic:

Galaxy store

(Topic created on: 18-08-2020 12:29 AM)
Members_jsPFQu4
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Other Smartphones

I recently bought a galaxy a21s and there is an update available gor media and other devices however I cant install it unless I uninstall the old version, how do I do this

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5 REPLIES 5
Cassidy007
Samsung Maker ★★
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Hi @Members_jsPFQu4  welcome to this forum

 

If you want to uninstall any application, open Settings, go in the Apps section 

Screenshot_20200817-203523_Settings.jpg

 

From there , write the name of the application in the Finder...As exemple i wrote Acrobat for (Samsung)

Screenshot_20200817-203819_Settings.jpg

 

Click on the application, it will bring you here...Now you can uninstall it

Screenshot_20200817-203851_Settings.jpg

 

Sometimes, you won't find it in the normal application because it's a part of the system, so you have to click on the 3 dots ate the right top and select Show system apps...If you find the appli there, maybe you can't uninstall it but if you click on the 3 dots, sometimes it will let you uninstall the update application.

Screenshot_20200817-203600_Settings.jpg

 

If it works , please click on « Accept as solution » to help people with the same question

Have a nice day

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Members_jsPFQu4
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Unfortunately this did not work I cant find media and can only find device care and wellbeing

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Em28
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I have also recently bought a galaxy A21s and have the same problem, I have found the media and devices app but can't disable or uninstall it, seems like it can't be uninstalled?

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Members_jsPFQu4
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It seems there is no further help available🤣

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Members_jsPFQu4
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Probably wasting my time writing this but since starting this thread the update seems to have disappeared and all my apps are up to date

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