02-05-2017 01:39 PM
Hi
Anyone had vertical lines showing on the right side of the screen? Only had the phone 2 days, and has only appeared today.
Does this sound like a screen issue? Will be going back to see if i can get exchanged but was wondering if anyone has had this issue?
Sean
25-08-2017 10:44 AM
Hey @Michelleauer! At this point, I'd recommend dropping into one of our Support Centres for an engineer's inspection. To find the closest Support Centre to you, please head to: spr.ly/60108S76r Is there one close by? Let us know how you get on! :robothappy
03-09-2017 01:23 PM
My phone became unresponsive. After I hit black I couldn't get off the screen without restarting my phone.
03-09-2017 01:24 PM
26-09-2017 05:50 PM
My S8 just started displaying a single, vertical line overnight. It is visible with all colors, but strongest on the black screen. Also, the screen would not reset with a tap when testing the black color and I had to use the power switch.
26-09-2017 06:32 PM - last edited 26-09-2017 06:34 PM
Good evening @Devildawg98,
I think you should visit a Samsung service centre if there is one close to where you live.
If you can't get to a Samsung Support centre, please call Samsung customer services and explain what has happened.
The phone number for Samsung customer service is :
0330 726 7467
0330 726 7864
Hope this helps, good luck.
Best regards,
07-10-2017 12:47 PM
Is you charger broken? When my s8 plus had lines on the screen the charger was broken at the same time. I used another charger and the lines faded a bit but not entirely.
07-10-2017 03:02 PM
Good afternoon FinancialElk,
Yes my charger was also not working properly, I used to have to prop the phone at an angle against the wall to make my phone charge.
I got a new charger but it made no difference to the lines.
Hope this helps, good luck.
Take care and have a wonderful day.
All the best,
18-10-2017 01:31 AM
I'm using samsung galaxy s7 edge and have the same problem. But after i using it by looking at hd movie the line dissapear. But now it come again. I think this is a software bug. I hope samsung will fix this.
20-10-2017 07:57 AM
@GungWahAjung wrote:I'm using samsung galaxy s7 edge and have the same problem. But after i using it by looking at hd movie the line dissapear. But now it come again. I think this is a software bug. I hope samsung will fix this.
Hi I looked into it further and it turned out to be a feature it's a short cut to apps... I looked on utube to turn it off all fine now...felt a bit daft to be honest ..but happy it's not a fault... give this ago if you haven't already
25-10-2017 07:38 AM
I got the Samsung s8 4 days ago and I've got a vertical line on the screen I've not dropped my phone or anything I just woke up and it's was like this