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Original topic:

Galaxy S8+ vertical lines on screen

(Topic created on: 18-10-2017 02:31 AM)
seany21
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Hi

 

Anyone had vertical lines showing on the right side of the screen? Only had the phone 2 days, and has only appeared today.

 

Does this sound like a screen issue? Will be going back to see if i can get exchanged but was wondering if anyone has had this issue?

 

Sean

68 REPLIES 68
CarolinaW
Voyager
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Hey @Michelleauer! At this point, I'd recommend dropping into one of our Support Centres for an engineer's inspection. To find the closest Support Centre to you, please head to: spr.ly/60108S76r Is there one close by? Let us know how you get on! :robothappy

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Cat3
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My phone became unresponsive. After I hit black I couldn't get off the screen without restarting my phone.

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Cat3
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My phone also still showed the line when the colors showed up
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Devildawg98
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My S8 just started displaying a single, vertical line overnight. It is visible with all colors, but strongest on the black screen.  Also, the screen would not reset with a tap when testing the black color and I had to use the power switch.

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Ali786
Explorer
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Good evening @Devildawg98,

 

I think you should visit a Samsung service centre if there is one close to where you live. 

 

If you can't get to a Samsung Support centre, please call Samsung customer services and explain what has happened. 

 

The phone number for Samsung customer service is :

 

0330 726 7467

0330 726 7864

 

Hope this helps, good luck.

 

Best regards,

 

Ali786
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FinancialElk
Apprentice
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Is you charger broken? When my s8 plus had lines on the screen the charger was broken at the same time. I used another charger and the lines faded a bit but not entirely.

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Ali786
Explorer
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Good afternoon FinancialElk,

 

Yes my charger was also not working properly, I used to have to prop the phone at an angle against the wall to make my phone charge.

 

I got a new charger but it made no difference to the lines.

 

Hope this helps, good luck.

 

Take care and have a wonderful day.

 

All the best, 

Ali786
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GungWahAjung
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I'm using samsung galaxy s7 edge and have the same problem. But after i using it by looking at hd movie the line dissapear. But now it come again. I think this is a software bug. I hope samsung will fix this.

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Michelleauer
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@GungWahAjung wrote:

I'm using samsung galaxy s7 edge and have the same problem. But after i using it by looking at hd movie the line dissapear. But now it come again. I think this is a software bug. I hope samsung will fix this.


Hi I looked into it further and it turned out to be a feature it's a short cut to apps... I looked on utube to turn it off all fine now...felt a bit daft to be honest ..but happy it's not a fault... give this ago if you haven't already 

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Jacobgibson123
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I got the Samsung s8 4 days ago and I've got a vertical line on the screen I've not dropped my phone or anything I just woke up and it's was like this 

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