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Galaxy S8+ vertical lines on screen

(Topic created on: 06-06-2017 01:37 PM)
39397 Views
seany21
First Poster
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Hi

 

Anyone had vertical lines showing on the right side of the screen? Only had the phone 2 days, and has only appeared today.

 

Does this sound like a screen issue? Will be going back to see if i can get exchanged but was wondering if anyone has had this issue?

 

Sean

67 REPLIES 67
Bades1978
Troubleshooter
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No official word but looks like a few have the issue not seen anyone talk about a fix so take it back to the shop. 

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Cody
Student
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Yes have the same issue but horizontal lines going all the way up the screen

Ali786
Explorer
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Hello there, I have the same problem with my s7 edge, the lines just automatically appeared one day. I've been told by the Samsung Support shop that the phone will need a new screen, the only problem is they have a shortage of s7 edge screens as a result of this problem. Best thing you could do is call Samsung Support on the phone and ask them to come and collect your phone from your home and have it sent off for repair, it usually takes about 4-7 days or if you're lucky and you're local Samsung Support shop has a screen they would be able to put you a new screen on within an hour of waiting. So good luck, let me know what happens. 

Ali786
CarolinaW
Voyager
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Hi @seany21! Have you managed to get your phone looked at? 

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CarolinaW
Voyager
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Hi @Cody! Is this issue still ongoing? Let me know so we can carry out some some troubleshooting with you! :smileyhappy:

Ali786
Explorer
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Thanks for the kudos CarolinaW, I appreciate it.
Ali786
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CarolinaW
Voyager
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No worries at all @Ali786! Have a nice day! :smileyvery-happy:

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candmkr
Apprentice
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I just started having this issue, what can I do?

CarolinaW
Voyager
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Hey @candmkrIs your phone's screen cracked or smashed? Is the screen still responsive? Let's run a service test on your phone:

1. From the phone dialler, enter *#0*#.
2. Select Red, and then tap the screen.
3. Select Green, and then tap the screen.
4. Select Blue, and then tap the screen.
5. Select Black, and then tap the screen.

While displaying the colours, was the issue still occurring? Let us know so we can get this sorted. :robothappy: