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Galaxy S8 Screen Problem

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First Poster

Hello,

 

I just recieved my Galaxy S8 yesterday. After one day using it, I realize that the screen has some problems. First, there are some dark shadows on the screen, it will disappear when setting to maximum brightness.  If I move black pixel icons over those dark shadows, it create a new dark line in the screen.  The dark shadows can be seen by the eyes, but it's hard to see after recoreded by my camera. Moreover, when recording using my camera with shutter speed set to 1/100, the screen is flickering while nothing happens to my old Xperia XA. Is this screen defective, or is it normal with AMOLED?

 

This problem is very annoying, you can see my recorded videos in the following urls:

Galaxy S8 Flickering

Dark lines 1

Dark lines 2

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Superuser I
Superuser I

Go with your gut feeling and have the phone swapped out @winev52 before any cooling off period expires. 

 

My s8 display is even. 

 

 

My advice comes from being a UK Samsung Phone Owner.
I have no affiliation with Samsung.
Current Phone ~

Samsung Note 10 Plus 5G _256Gb >_ Samsung One Ui 2.5/ Android 10.

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You have a defective screen unfortunately, I had the S8+ for a year and never experienced this issue even on the Oreo beta. since its brand new you should be able to return it for a new one - or they will send it in for repair under warranty.

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4 REPLIES 4
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Superuser I
Superuser I

Go with your gut feeling and have the phone swapped out @winev52 before any cooling off period expires. 

 

My s8 display is even. 

 

 

My advice comes from being a UK Samsung Phone Owner.
I have no affiliation with Samsung.
Current Phone ~

Samsung Note 10 Plus 5G _256Gb >_ Samsung One Ui 2.5/ Android 10.

View solution in original post

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@BandOfBrothers wrote:

Go with your gut feeling and have the phone swapped out @winev52 before any cooling off period expires. 

 

My s8 display is even. 

 

 


So does your S8 have flickering screen like mine?

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You have a defective screen unfortunately, I had the S8+ for a year and never experienced this issue even on the Oreo beta. since its brand new you should be able to return it for a new one - or they will send it in for repair under warranty.

View solution in original post

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So I ordered an S8 for my wife from sky mobile. The phone arrived and after my about two weeks we got the phone out the box and set it up for my wife to use. One morning my wife was using it as normal when a black smudge appeared about 3/4 the way up and the screen started to pixelated a little. We phoned the company who took us through the rest procedure but nothing changed the phone was returned for repair. Only I was presented with a bill for £200 as apparently the fault wasnt a manufacturing fault but apparently caused by excessive pressure. In essence my wife damaged the phone. Weve been told we must have dropped it it must have been in a steamy environment ie kitchen or bathroom. None of these things happened the phone was returned without a mark on it. I would like to know what pressure is required to delaminate the screen as they so put it. And where we stand as regards to the phone not being fit for purpose.

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