10-05-2017 09:54 PM in
Hello. My Galaxy S8 is not recognising my sim, so I am unable to make calls or send texts. I have tried restarting it, removing the sim, and doing a network search. Nothing is working :o/
Any suggestions? Cheers
11-05-2017 09:01 AM in
Hi @Backpackersteve, could be down to the sim it's self, 1st try in another phone. 2nd thing to try is to give it a clean a little WD40 on a soft cloth will work or methylated alcohol (both will remove dirt/grease from the sim, 3rd try another sim in the S8 pop in to a local phone shop and pick up a sim (best is the same network if not sim free).
If the sim works in another phone still give it a clean, give the slot slot a blow out (a balloon with a straw in it creates a good jet of air) if not luck still and the spare sim has not worked it needs to go the the retailer. Hope that helps you out
11-05-2017 09:34 AM in
I had the same problems with my S8+. The sim was working fine in my previous S7 edge for some weeks, and then worked in the S8+ for the first few days. Then nothing. No phone calls, no texts, no data connection. Samsung sent me a new S8+ replacement and I got my sim provider to send a new sim, not willing to experiment with what/who the problem could be just before going on holiday. Bit of a bind having to wait for another S8+ after being one of 1st to get it, but new phone/new sim are working fine.
It would be interesting to hear whether a new sim and/or phone is needed for you @Backpackersteve and if we are the only two with this problem. I was disappointed that I had fitted a brand new screen protector to my first (broken) phone, but Samsung would not reimburse this with the replacement of a phone just 4 days old.
15-11-2017 03:04 PM in
You are definitley not the only one. I have been experiencing this since I first got the S8 when it just came out. The problem disappeared for a while and now it's happening almost daily for me.
01-01-2018 06:54 PM in
Have any of you that's having g the problem, trimmed the SIM yourself? It COULD be that you trimmed it a bit too small?
If it's a network supplied nano SIM, blow air into the slot (just in case) n wipe the SIM and most obvs make sure you've inserted the tray all the way in n the SIM is secured properly and the tray is right way up.
Also, make sure if it's not a simple case of the wrong SIM on a network locked handset.
16-01-2018 02:09 PM in
Hello I have similar prob here. Got an S8 plus few days ago it's having WIFI probs can't connect as well as not being able to make calls. However I can send and receive text messages but no calls n wifi connection is on and off not stable. Can Samsung help me out pls or give me another phone thanks.