Hi all since the last update a few weeks ago the volume during a call is really low, I've tried all the trouble shooting and turning up the volume during a call but everything is maxed out.
This is my work phone and I work for my self so it is very important that I can hear and understand what potential customers are asking me.
Having the phone in loud speaker just to hear is not good.
My media and other things work fine it's just the ear piece volume that's not working even with pressing the extra volume button during a call nothing changes.
The phones only a few months old I had it the week before official launch.
Argh please help.
Thanks in advance to anyone who responds.
Solved! Go to Solution.
I also had this same annoying issue for a while, The volume is extremely low when calling people to the point where I have to put every call on loud speaker. this problem has only started today for no reason. I have tried restarting my phone and it's still the same. Tried checking online or if anybody knew were having the same problem or knew how to fix?
Let's try some troubleshooting steps.
If those don't help. You can check out the other suggestions here: https://gettechmedia.com/fix-call-volume-low-galaxy-s8-galaxy-s8-plus/
Sounds simple but.
Get some blu tac tac press firmly over the ear piece then take it off.
This piece easily becomes clogged with dirt and dust.
You will probably notice the dirt on the blu tack
Do this a few times and try making a call again.
OMG. Such a simple solution and I have been doing my head in about it and tried so many other things and concluded that my S8 is past its use-by date and I needed a new phone. So simple - thank you!
Thank you! This worked like a charm! Had I not read this, by tomorrow I'd have for sure ordered a new phone! You just saved some big bucks for me, and let me continue using this wonderful phone!
i have the exact same problem. i purchased my S8 in November 2017. By December just before christmas it was sent for repair for the earpiece volume being far too low. I had it back around 2 weeks later the problem was fixed. it didn't last very long as by February the same problem happened again. it was again repaired and returned to me. Again the problem returned in May so i called the customer services of where i purchased the phone and they replaced the handset. It is now only July so ive had the new handset for all of 6 weeks maximum and its now happened with this one too. im guessing its a fault with the batch of phones maybe im not sure but I'm not happy at all. another trip to the supplier and i will probably be fobbed off with another repair which probably won't last. i really dont want to continue paying for a phone that doesnt function properly after a few weeks
to be honest id rather not try blu tac on my phone it could invalidate the warranty if it doesnt work and has to go for repair anyway. if they find blu tac stuck in the earpiece they will possibly say i caused the problem myself. rather send it in without it being messed with
I'm glad I came across this. My phone is past warranty and I was just going to replace it since I could only use the speaker phone for effective conversation. I used a few swipes of regular brown masking tape and my volume is back to normal. Such a simple solution and much appreicated. Saved me a good bit of money.
My wife made cookies for Christmas and of course flour seemed to go into the earphone of her SG 8+.., so conversation sound was so low and muted..., I think that it was from bad update a few days ago.. but it was not...., so I read all of this posts, update all I can from Google play and Samsung store, clean with alcohol, secret menu (*#0#*) trick which not works, and finally use of some Sound booster (which helps a bit....), but nothing helped like this:
Duct tape over the earphone and push carefully so that surface glue from duct tape can pick up all dust and dirt inside mesh of earphone..., a few times repeat.., and voila.., earphone sound is better than before...!!! Solved...!!!!!
I know this is an old message but thought I'd add my response for anyone looking. I didnt have blue tac but just used tape after seeing this thread and it worked for me!
I also found a solution on youtube. it's very easy. I had this same issue for 2q days, and before that my ear speaker was working perfectly. I did the new update on the phone and that's when the problem started. not sure if that update had anything to do with the issue, but this helped me solve the problem.
here's the video
this ABSOLUTELY works! i tried the soft clean of the speaker, a little better, but not great. you will need to search in Settings for "mute all sounds". it is a little tricky to find. Press "M,A,S." and then unclick it. Your phone should now work.
Hi, i just solved speaker problem. I did clean up speaker grill from all debris using fine bristles brush. Speakers grill opening are to small and easily get clogged. Now problem solved and I'm happy with my low budget solution. Thanks
I had the same issue, one day my calls where just quieter. Tried updates, restart etc. But I found an effective fix. Once you are on a call, not on a headset, click the 3 elipses on the top right of the call controls and click "enable extra volume". Worked for me, call volume back to "normal". I guess I lent on the phone with my ear or something to disable to extra volume without knowing it.