Galaxy S8 & S8+ Beta UK Frustration

[Leon24xxx]

Dusty Decks.

[YasinBajibhai]

Hi, I have been one of the beta testers as well can not believe  we have not received the update yet

Any news on it Samsung

[phk]

It's the broken promise to roll out a day early that causes frustration. It's the "Thank You" notice being deleted from the beta community that causes frustration. It was the lack of response to feedback during the beta that caused frustration. It was the lack of moderation in the community that caused frustration.

Samsung, when people are prepared to test your software for you. You should at least be grateful and keep your word.

I did the Nougat beta last year but this will be my last Samsung beta.

[phk]

There are multiple reports on Reddit, of non-beta  users on Three getting the update. (A colleague of mine had the update at the weekend, but I don't know his CSC)

What a shambles!

[Outercarnival39]

Man, Samsung, please fix your act.

I understand that you can't just release the updates to just anyone at this point, since you just completed developing it, any there's some "important"  bureaucracy that you need to deal with, but PLEASE, at least be a BIT more transparent, maybe release a list of certain regions, and an expected release date for the majority of devices. Even if you can't do that, you should at the very least tell us WHY you released the update to the puiblic before the beta testers, although you said this would not happen, and that beta testers would get the update a day earlier (although some people not on the beta have received the update in the UK). I don't care if the reason in the response is utterly half-assed. A response is a response, and it shows that you at least give half a *****.

That's not much to ask for. Quite frankly, I should really be asking for more. I'm giving samsung every chance I can with this.

[Got2trythis]

Fellew testers,

I understand your frustration.  I myself have updated to the official version using the update file on XDA and since I have lost my access to the beta community to post how to do it.  One of the post said that the method does not work and that is because it was done incorrectly using the Nougat files. You only need one file ZRA5 to ***** for your phone model.  Stick the file on the SD Card and update from Recovery. You will not lose your data. Simple clean and fast update. I got ***** :-). 

It seems identical to Beta6 but faster.  Nothing to report on battery. 

[ammp210]

To all UK beta testers,

Have just updated to the official oreo build, following what Got2trythis wrote. Honestly nothing much has changed but the build feels stable and fast! I was sceptical at first as I didn't want to brick my phone, but my impatience got the better of me. I would recommend all the UK beta testers, feeling let down by Samsung and their lack of speed to deliver on what they promised, to install the official oreo build via XDA's tutorial. I didn't factory reset just downloaded the ZRA5 to ***** zip file (as ZRA5 is beta6 for S8+) and flashed via recovery. It took 20~ mins and all my data remained but I advise to backup first.

Link to XDA tutorial

Lastly if Samsung are reading this or even care, I will not be buying any future flagship devices from you as the way you have treated the UK beta testers is shamefull!

[Got2trythis]

Thanks for posting. After seeing how simple it is to update, I can honestly say that the Beta Program Manager should be fired for botching this program. All beta testers regardless of the country should have been updated first and before the general public update. I do recommend this manual update to all the beta testers in the UK if you don't want to wait and if you want to use Android Pay and your banking app. For those who are reading this and have not yet updated, you can post the instructiins in the Beta Community. When you update, you lose access to the community. Good luck to all. It was a pleasure talking to all of you on that community.

[matthew1990]

Eveyone is in such rush for the offical release and for what android pay cert other than thst nothing has changed cant live without amdroid pay just carry the dam card you limked to it with you just like you would have done before contsctless cards were around. As for samsumg lying to beta testers this is kot true the uk roll out has not happened and when it does those who took part in the testing will get the release version first samsung roll out updates country  by country which means beta testers of x country get the update 24hrs later non testers of x country get it then samsu g release it in another country the same way beta testers forst then non testers so quit the crying about samsung lying to you they have not.

[Badboy1]

If you read throughout this forum you will see just about every country that has taking part on the beta program has complained about the release of the OREO update not just the UK, The UK is always one of the first countries to sign up to the beta program and always one of the last to receive the official version.
This is what l am complaining about after testing Nougat l had to wait 3 months after the beta program finished before l got the official update via OTA l contacted Samsung at the time and was advised by them that this would never happen again and had put guides in place to make sure that all beta testers would receive any future updates the same week this has not happened and once again beta testers are left in the dark.

[matthew1990]

Strange my partners s7 which ran the N beta did mot have to wait 3 months was around a month after the beta ended

[Badboy1]

3 months is what l waited and apparently some people waited longer not sure if it had anything to with the CSC mine was XEU or just a mistake on Samsung's part

[matthew1990]

XEU is now part of OXM which comtains the following country csc's

OXM multi CSC ( ACR AFG AFR ARO ATO AUT BGL BNG BRI BTU CAC CAM CHO COO DBT DKR ECT EGY EON ETL EUR ILO INS ITV KSA LAO LUX MID MWD MYM NEE NPL ORX PAK PHE PHN ROM SEB SEE SEK SER SKZ SLK THL THR TPA TPH TTT TUN TUR XEF XEH XEO XEU XFE XME XSG XSP XTC XXV ZTO )

Dailing *#1234# will tell you what csc you are running along with other details on any samsung device

[Badboy1]

Yes your right but the CSC codes have just recently changed they hadn't changed when Nougat beta was running

[matthew1990]

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wrote:
Yes your right but the CSC codes have just recently changed they hadn't changed when Nougat beta was running

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Yea i just checked the csc of my partners s7 which was btu so could be why she got it much quicker.

[Got2trythis]

First, yes, the multi-country csc was first introduced with the S8.

Second, I first thought the delay for the UK was due to CSC scheduling. I myself didn't accuse Samsung of lying, I only think they have messed up on distributing the official release. The update file has no CSC information at all. It leaves your CSC untouched. It is a generic update for all exynos with ZRA5 beta. It would be much easier for Samsung to just release the update for all beta testers in all countries at the same time and schedule the public release from Nougat according to their CSC. I am a patient person and I could have waited few more days or months but why should I if I can update easily so I did thanks to XDA.

Lastly, I was not frustrated but I surely understand why some people are and they have the right to feel this way. You cannot tell people how to feel.

[phk]

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wrote:
First, yes, the multi-country csc was first introduced with the S8.

Second, I first thought the delay for the UK was due to CSC scheduling. I myself didn't accuse Samsung of lying, I only think they have messed up on distributing the official release. The update file has no CSC information at all. It leaves your CSC untouched. It is a generic update for all exynos with ZRA5 beta. It would be much easier for Samsung to just release the update for all beta testers in all countries at the same time and schedule the public release from Nougat according to their CSC. I am a patient person and I could have waited few more days or months but why should I if I can update easily so I did thanks to XDA.

Lastly, I was not frustrated but I surely understand why some people are and they have the right to feel this way. You cannot tell people how to feel.

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Can I ask about the XDA process? Looking at the link, it seems you can only go from the beta to the released version if you have an S8+ ? But bizarrely when you click on ZRA5 to ***** whilst the title says S8+ the model number is SM-G950F !

I agree with you that people are allowed their own feelings. Perhaps it's because I was also left behind after the Nougat beta (in the end I used Odin) and was promised it would not happen again. So I'm probably a bit sensitive that yet again Samsung are leaving behind beta testers.

I beta test for various companies and apps. I must say that Samsung beta is not managed as effectively as it could have been. I'm not so dramatic that I will change brand loyalty. But I will give any future Samsung betas a miss.

Note: Hilarious that the community software filters out the release version C R-A P !

[AntS]

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wrote:

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 Note: Hilarious that the community software filters out the release version C R-A P !

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LOL. Can we fire whoever came up with that release version acronym? :robottongue:

[Got2trythis]

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wrote:

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wrote:
First, yes, the multi-country csc was first introduced with the S8.

Second, I first thought the delay for the UK was due to CSC scheduling. I myself didn't accuse Samsung of lying, I only think they have messed up on distributing the official release. The update file has no CSC information at all. It leaves your CSC untouched. It is a generic update for all exynos with ZRA5 beta. It would be much easier for Samsung to just release the update for all beta testers in all countries at the same time and schedule the public release from Nougat according to their CSC. I am a patient person and I could have waited few more days or months but why should I if I can update easily so I did thanks to XDA.

Lastly, I was not frustrated but I surely understand why some people are and they have the right to feel this way. You cannot tell people how to feel.

---

Can I ask about the XDA process? Looking at the link, it seems you can only go from the beta to the released version if you have an S8+ ? But bizarrely when you click on ZRA5 to ***** whilst the title says S8+ the model number is SM-G950F !

I agree with you that people are allowed their own feelings. Perhaps it's because I was also left behind after the Nougat beta (in the end I used Odin) and was promised it would not happen again. So I'm probably a bit sensitive that yet again Samsung are leaving behind beta testers.

I beta test for various companies and apps. I must say that Samsung beta is not managed as effectively as it could have been. I'm not so dramatic that I will change brand loyalty. But I will give any future Samsung betas a miss.

Note: Hilarious that the community software filters out the release version C R-A P !

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Isn't funny that it is getting filtered out - hhhh.  I was so skeptical because of the name but yes they did name it C R-A P.  

If you click on the link of the file in the XDA article, it will take you to the Android File Host and there are 2 files.  In my case the default was 955F but right underneather the file name there is another link for the S8.  The link is titles if you are looking for the S8 model...

Anyway, you only need to download 1 file.  Put the file on the SD card.  Go to the stock recovery and chose the option to update from SD.  Chose the file and that is it.  You will end up with the release version and you will not lose your data.  Backup your data anyway just in case.  The whole thing takes less than 15 minute.  

[Badboy1]

Yeah l no how to flash phones been doing it for years, my s8+ is the only phone l haven't flashed yet but that day is coming. Anyway why should people have to flash there phone just to get an update Samsung are to lazy to release

[Grzegorz79]

Hi everyone 

So I buy phone without contract at Johan Lewis shop and I buy pay as you go from three and I still don't' have update 

So this few guys from three maybe use xda step by step to install firmware ?