Hi I have the UK version of the Galaxy S7 SM-G930F on the O2 network running Android 6.0.1
Build :- MMB29K.G930FXXS1BPLD
I have tried to connect it to windows 10 using both Smart Switch and Kies 3 and both time my laptop doesn't seem to recognise the handset. When i plug in my Samsung USB cable the handset charges but nothing else happens. I don't even get an error message saying my handset can't be recognised.
I have updated Kies too the latest version and the USB drivers.
Any ides / solutions to my problem?
Solved! Go to Solution.
For those that are stuck after trying everything else:
"For Windows 10 version 1903 and later, you can add the Media Feature Pack by going to Start > Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features."
For some ridiculous reason Windows won't let you connect your mobile devices without that pack installed.
I learned this after HOURS of trying different things.