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Original topic:

Galaxy S7 Edge - photos and connectivity issues.

(Topic created on: 02-01-2018 02:29 PM)
PeteCreese
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I've had a problem with my S7 Edge since January 25th.  If I take a photo it registers immediately after the photo has been taken and can be seen in the gallery.  However, a little while later when I open te gallery, all I see is a grey screen with an exclamation mark!  Does anyone have any idea just what is going on?

 

And then today, I tried to connect the phone to  my laptop via a usb cable, well actually 3 usb cables and absolutely no recognition  whatsoever.

 

Feeling very disappointed with Samsung at the moment.

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2 REPLIES 2
AntS
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Hi there, PeteCreese. :smileyhappy:

 

Try clearing the cache and data in the Camera app, and see if that sorts it. Settings > Applications > Application Manager > Show System Apps > Camera > Storage, and Clear Cache and Clear Data.

 

Also, is the phone charging when you've connected it to your laptop? 

 

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Panda2
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Hi, I have a problem in my camera gallery where some of the images open collaged in different colours, I have looked online and i could not find ehy this happens and this is on my s7 edge almost brand new.

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