23-01-2021 07:35 PM in
I've had my Galaxy S6 for about 5 years with no problems but last night it wouldn't charge at all. I've tried the reset tips but have had no luck in getting it to charge or turn on. I tried to book a Samsung Repair today but Galaxy S6 isn't an option on the site. Does anyone know if Samsung still repair the S6 and, if so, how do I book a repair?
I've tried asking on the live chat but it's been over an hour and I'm still waiting to be connected to an expert. I know we're pretty much all in lockdown at the minute but I'm desperate to get this fixed as I don't have a landline.
Thanks in advance for any help you guys can give me
23-01-2021 08:32 PM in
24-01-2021 01:16 AM in
you may try:
-press and hold power + volume down keys for 10 seconds
-press and hold all the buttons on phone for 10 seconds
if persists, retry contacting below to arrange repair, if you're in the UK
https://www.samsung.com/uk/support/contact/ (click live chat)
Mon-Sun | 8am to 10pm
0333 000 0333
24-01-2021 02:26 AM in
25-01-2021 08:58 AM - last edited 25-01-2021 08:59 AM
Thanks blueberry_cheesecake and AshS20 for your help!
Unfortunately the wireless charger didn't work and Samsung Repair have told me they no longer repair Galaxy S6's. I'm gutted as I'm now without a phone and I've lost all my photos and contacts.
I appreciate your help though! 😊