why does the battery on my s6 drain from full to nothing even when its switched off, ive factory reset it so its just like it comes new but still does thje same. ive had a new battery fitted but not a samsung but it stil does the same.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
Thank you for your fast reply but the reason I had the battery changed is for the reasons I stated at first but it hasn't improved my point is is there something within the phone itself that is draining the battery?
Hi @bubblinstu! We would always recommend fitting genuine Samsung parts via our authorised Support Centres or repair centres to guarantee optimal performance and compatibility. What other troubleshooting steps have you tried? Check out this guide on how to optimise and extend the battery life of your phone: https://t.co/J2YJdcQt1b Following this if you are still experiencing the same issues, please give our call centre a call on: 0330 726 7864 (Monday to Saturday | 9am to 6pm)