05-04-2017 08:53 AM in
I've tried Down volume, power, home and Up volume, power, home but no effect, Is therea any other way before I have to do a factory reset?
05-04-2017 09:34 AM in
If the Power +up/down didn't work after being down correctly a full reset is the final thing to do but it will wipe all data that is on the phone. My advise is try the power +up/down again in case 1st (did you feel and vibration when doing it?) and try also holding down the power button on it's own for 30sec and re try short of that full reset is best bet. 😞 let us know how it goes
10-04-2017 06:14 PM in
Hi @HC, is this sorted now?