05-05-2023 02:14 PM in
recently when i turn off my Galaxy S5 - it will power off but then power back on by itself.......also it won't charge the battery and won't be recognized by my PC.........i took out the battery for a day then put it back in and it worked fine for about a week......but today, the same problem happened again.........could this be a battery issue ?
lastly, how do i get the messages in ''Memo'' off the phone (doesn't appear in ''My Files'') ? possible to transfer them somewhere ?
many thanks !
13-05-2023 10:12 AM in
many thanks for the info...........i didn't do as you said and is able to charge again...........also the phone will connect to the PC on and off..........i suspect it's more of a firmware or OS problem......
15-05-2023 05:49 AM in
You could let a Samsung Service Centre assess the phone and or send feedback via your Samsung Members app.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
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