22-11-2017 09:08 AM in
I have the unlocked version of the Note 8 (UK version), yet it's still on the 1 August 2017 security patches.
Other regions have had the October and now November security updates, yet we're given the third class treatment for a flagship phone.
Older phones like the S6 and S7 are getting their updates sooner as well.
Even network provided phones in the US have the updates rolling out.
What's the point buying expensive phones when they're last in line for anything.
Can Samsung stop treating like like rubbish and get their act sorted out!!
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27-12-2017 05:46 PM - last edited 27-12-2017 05:53 PM
I believe some Nexus phones were the exception to the rule even if network supplied. Giffgaff being a MVNO network is owned i think by Telephónica - o2 so o2 look after testing.
This is my understanding.
Samsung phones purchased directly from Samsung receive the updates from Samsung and untouched by the Networks influence as they are unbranded.
Samsung phones supplied by a Mobile Network are branded. So Samsung send the Firmware updates to them where they test it to ensure no feature etc clashes with their Network.
Once given an all clear they authorise Samsung to push out the update to the eligible phones.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
27-12-2017 06:02 PM in
Copy/paste from online customer support.
Philip
Sheena
Philip
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Philip
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Philip
Sheena
27-12-2017 06:07 PM in
That's really bad. How is it their support is so clueless. Yep my notes going on eBay
27-12-2017 06:35 PM in
That's my unofficial viewpoint going on past experience with Updates.
It's a shame your selling your Note 8 as it easily outshines even the iPhone 10.
But I respect your viewpoint.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
27-12-2017 06:41 PM in
Online Chat is possibly from Call centre's outsourced from Overseas who probably draw their support from handbooks and support pages.
To be fair No network and No manufacturer including Apple provide timescales for updates because if these timeframes slipped for any reason they'd be berated.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-12-2017 11:58 AM in
When it comes to it there is no real incentive for the likes of Samsung to offer updates. Built in obsolescence is in fact essential for makers of devices like this. However get yourself a name for poor customer service and over time those customers will leave. I must admit having had a nexus 5 which received updates every month (including an update that killed it) then onto BlackBerry that didn't seem to know what an update was I made the decision to go premium phone. The phone itself is superb and has a great feature set but we only need a zero day or a CVE like Blueborne and those features get turned off. We only care about updates because we know what's out there placing our trust in a manufacturer who we would expect hold our security dear also. It seems in this instance not to be the case and from it I am sadly disappointed. I am thinking now its time perhaps the press got involved. Granted, most users don't give a hoot about updates, but then when the fan sends its nasty material their way its "oh poor me". I am thinking perhaps a well researched story by the likes of maybe John Honeyball or Davy Winder of PC Pro, might just put the hoots up these providers to get their house in order. Or maybe it's just the fact its the UK, where basically everything is premium rate yet service poor.
05-01-2018 11:43 PM in
Well maybe give samsung a kick up the preverbial and they better start taking note from apple on updates this is unacceptable for samsung uk to not be able to update latest security updates to all devices at once its not rocket sience its a security update which should be on all device regardless of devices and networks
08-01-2018 05:45 PM in
Update with December security patch now available - https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Galaxy-Note8-BTU-update-live-with-...