Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy not 8 proximity sensor not working

(Topic created on: 24-01-2019 12:41 PM)
RAMIYASSIN
Apprentice
Options
Other Smartphones

Please Please Please dear Samsung we love you so much but after November and December security update on note 8, me and many other loyal customers around the word are haveing a major broblem that wich the proximity sensor and the irise scanner stoped working completely, pleas can this be fixed by software update hence the broblem is reported not to be hardware related one, thank you very much

0 Likes
2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
Options
Other Smartphones

Seems someone else here is having similar issues @RAMIYASSIN 

 

I'd also suggest to send feedback via the Samsung Members App too.

 

Samsung-S8-gt-Face-Iris-recognition-stopped-working-with-Oreo.

 

 


Current Phone > Samsung Z Fold³ 5G.

RAMIYASSIN
Apprentice
Options
Other Smartphones
Hi @BandOfBrothers , yes I sent the feedback 3 days ago, they were very responsive and I was recommended the phone to be checked by the the customer serves in my country, the employe told me to wait until Android P update and still awaiting there respond.
0 Likes