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Galaxy J6

(Topic created on: 05-12-2019 04:58 PM)
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SandraB53
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My red end/ reject call button and speakerphone button have  disappeared from my Phone screen. I have powered  down and restarted but it hasn't made any difference. I currently have no way of ending a call.

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BandOfBrothers
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As a process of elimination can you please put your phone in Safe Mode which disables any downloaded apps and leaves the stock ones Live and then see what happens @SandraB53 

 

If they then show that means one or more of your downloaded apps are causing this. Cone out of Safe Mode and start deleting the apps one at a time.

 

If this continues in Safe Mode then perhaps back up and factory reset.

 

A Samsung Experience Store  / Samsung Service Centre can take a look at the phone for you too.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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