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Original topic:

GALAXY J5 Software update

(Topic created on: 11-08-2017 09:00 PM)
DaveWok
First Poster
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When I do software update i get the message 'Failed to update software - Failed to update firmware. ' Any ideas how to overcome this?

 

Thanks !

1 Solution


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Solution
BandOfBrothers
Superuser II
Superuser II
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Are you updating the software from your phones software update section @DaveWok

 

If so then if this was my device I'd look at the following. 

 

  • Turn on Wifi and update that route if I was trying via Mobile Data. 
  • Check that the phone has ample internal storage space. If it's near to max then I'd set about moving what I could to any applicable Sd Card and delete items not or rarely used such as Apps > Notes > Reminders > Calendar Entries > Ringtones > Music > Videos > emails > MMS Texts > SMS Texts > App Data and Caches > Photos. 
  • Close down all my open Apps to clear as much Ram and resources and try again. 
  • As a last resort Back-Up and Factory Reset and then try again. 
  • If the phone point blank refuses to update then visit the most local Samsung Experience Store or Samsung Service Location for support and guidance. 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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10 REPLIES 10
Solution
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Are you updating the software from your phones software update section @DaveWok

 

If so then if this was my device I'd look at the following. 

 

  • Turn on Wifi and update that route if I was trying via Mobile Data. 
  • Check that the phone has ample internal storage space. If it's near to max then I'd set about moving what I could to any applicable Sd Card and delete items not or rarely used such as Apps > Notes > Reminders > Calendar Entries > Ringtones > Music > Videos > emails > MMS Texts > SMS Texts > App Data and Caches > Photos. 
  • Close down all my open Apps to clear as much Ram and resources and try again. 
  • As a last resort Back-Up and Factory Reset and then try again. 
  • If the phone point blank refuses to update then visit the most local Samsung Experience Store or Samsung Service Location for support and guidance. 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

View solution in context

CarolinaW
Voyager
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Hey @DaveWok! Have you managed to get this sorted yet? :robothappy:

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Chandan1
Student
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Samsung galaxy j5 software  

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Chandan1
Student
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Samsung galaxy j5 software  

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Chandan1
Student
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Samsung galaxy j5
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BandOfBrothers
Superuser II
Superuser II
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@Chandan1 wrote:
Samsung galaxy j5

Can you elaborate to what your wanting @Chandan1

 

 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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Tirane
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@DaveWok wrote:

When I do software update i get the message 'Failed to update software - Failed to update firmware. ' Any ideas how to overcome this?

 

Thanks !



@DaveWok wrote:

When I do software update i get the message 'Failed to update software - Failed to update firmware. ' Any ideas how to overcome this?

 

Thanks !


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Tirane
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Ra11
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When I do software update i get the message 'Failed to update software - Failed to update firmware. ' Any ideas how to overcome this? I can't help u sir
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