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Galaxy J5 screen flicker/Shut down

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New Member

Hello.

 

I'm having an issue with my Samsung Galaxy J5 lately. When the battery reaches a certain threshold(usually 25%, but the number has been growing), the screen starts to malfunction, the touch screenstarts pressing randomly as if I was pressing it, then it shuts down. I already changed the battery and did a full reset to see if the problem is on the software, to no avail.

 

The problem worsens if the screen brightness is high, as in, the problem happens earlier(45%-50% battery). What could it possibly be?

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Superuser I
Superuser I

Hello @Gabe_Henrique

 

From what you write you have completed the self help troubleshooting tips you can do. 

 

I assume its never been dropped and shows no scuff marks on the housing and the screen is intact / not cracked. 

 

And the water sensors havent been tripped (changed colour from white to red). Usually one is visible in the phone's sim card slot. 

 

If not then I think its time to visit the retailer who supplied the phone to ask for a diagnostic under the 24 month manufacturing warranty.

 

Also a Samsung service location or Samsung Experience Store can run a diagnostic on the phone. 

 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

2 REPLIES 2
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Superuser I
Superuser I

Hello @Gabe_Henrique

 

From what you write you have completed the self help troubleshooting tips you can do. 

 

I assume its never been dropped and shows no scuff marks on the housing and the screen is intact / not cracked. 

 

And the water sensors havent been tripped (changed colour from white to red). Usually one is visible in the phone's sim card slot. 

 

If not then I think its time to visit the retailer who supplied the phone to ask for a diagnostic under the 24 month manufacturing warranty.

 

Also a Samsung service location or Samsung Experience Store can run a diagnostic on the phone. 

 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

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First Poster

even my battery was also too wasteful for 1 day usage/

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