Galaxy A12 /M12 people cannot hear me..

[Huaweiwasbetter]

OK just wondering if anyone else is having issues with people not being able to hear them. From Bluetooth dropping out, annoying because you might be able to hear them but they cannot hear you. And visa versa. Even without Bluetooth its becoming an issue  phone freezes , could this be part of the issue? I've tried everything..any feedback is welcome... thanks

[BandOfBrothers]

That's not good @Huaweiwasbetter 

Is this issue happening in one place or everywhere  ?

Please try the following generic troubleshooting tip >

Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

[Marlihull]

Yes I'm having the exact problem had it since day 1. It's really bad nearly every phone call I receive I'm not heard by the caller