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Original topic:

Fingerprint not working

(Topic created on: 09/05/17 13:14)
First Poster
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my phone will not open with fingerprint and i can not remember passcode to reset it any help please

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5 REPLIES 5
Pathfinder
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Hi @colinlr!

What phone do you have? Have you tried unlocking this using Find My Mobile? 

You can find more info regarding this by clicking here

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First Poster
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Will I have to lose all my data etc,

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Pathfinder
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You won't lose any data doing this, @colinlr

The only way you will lose data is through a Factory Reset. 

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Solution
Superuser I
Superuser I
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Not a all have a read over another post I did the other day (shows you how to do it) https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Screen-unlock-on-s7/m-p/192806#U19... Hope that helps :smiling-face: 

View solution in context

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Galaxy J7 prime nougat update / now fingerprint sensor not work

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