Hello guys, since the recent update my fingerprint does not reconise my finger. I have cleared the cache and removed the fingerprints and now when i want to add a new one it's not reconising(the 0% won't go higher). What does the three test that failed mean ?
Hi @Rolee
Hope you're doing well. Let's try going through the troubleshooting steps on this page to determine if a repair is required: https://www.samsung.com/uk/support/repair/mobile-device/pick-up-service/ Do let us know how you get on.
