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Find my mobile S8

(Topic created on: 20-11-2021 06:45 PM)
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HatNailer
Apprentice
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Hi

Samsung Find my mobile can not locate my phone, but google find my device can, I have activated everything in the settings , any ideas ? Thanks 
7 REPLIES 7
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

What is Find My Mobile and how can I use it to locate, lock or wipe my device?

https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...
LiquidSnake
Big Cheese
Options
Try wiping the cache partition on the phone and that should resolve the issue. To do this, just search 'how to wipe cache partition S8' and you should find what you are looking for 🙂. Hope this helps! 😎
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HatNailer
Apprentice
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Thanks guys, I've tried everything you suggested but no joy, it states that the network status is offline, but it isn't ,very strange
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TessM
Mastermind
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Hey @HatNailer ,

have you tried to restart the phone? If so, please remove your Samsung Account from Settings> Accounts and back up> Manage account> Select the Samsung one> Remove account. Once done, re-add the account from the same path.

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HatNailer
Apprentice
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Hi Tess

Just tried as advised no joy I'm afraid
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TessM
Mastermind
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Are you trying to locate this from your own phone or a different device? Does the phone have a connection to a strong network? 

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HatNailer
Apprentice
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From a different device, I also have a very strong data connection, its bizarre!!
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