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Original topic:

Figerprint alternative password

(Topic created on: 19-01-2017 07:30 PM)
scottishriver
First Poster
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Other Smartphones

hi i have a s7 and i have forgot the alternitive password for my fingerprint scanner.

so when it restarts i cant use fingerprint only password that i dont know anyone know how to change thanks

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2 REPLIES 2
AntS
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Hi scottishriver! :smileyhappy:

 

Was it set up on Find My Mobile? If so, you'll be able to remotely unlock it.

 

Also, after a few unsucessful unlocking attempts, the phone should prompt you to login using your Goggle account details.

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comdar
First Poster
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Other Smartphones
I have the same problem. When trying to set up biometrics, log into your Samsung account, and then ask for an alternative password. How do I get them back?
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