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Original topic:

Emails not syncing

(Topic created on: 21-11-2017 11:31 PM)
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Sue123
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Galaxy A5 2017

When I delete emails they keep reappearing in my inbox.  The only way to delete them permanently is to log on to the pc and delete them from there. 

 

Didn't have this problem on my previous A5.

 

I've got imap emails

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BandOfBrothers
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Hi @Sue123

 

This is probably something you’ll need to look at when you log into your emails Settings via your browser and look at options to do with the server. Something like delete emails from server.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sue123
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But all my other devices delete from server. Only had a problem since changing my phone

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BandOfBrothers
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Are you using the Samsung Stock email app ?

 

I also use an imap account on my s8 using the stock Samsung email app and if I delete an email from my phone it deletes off my server. 

 

Ive looked in my email app settings and am yet to find a particular setting that's set at phone level. 

 

Are you able to check in your email settings that its not inadvertently changed to a pop3 type account. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sue123
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I've checked and it's still set as imap account.

I've spoken to my email provider to see if it's a setting their end and they've told me it's a known issue with Samsung email app.

Disappointed Samsung themselves wasn't aware of this issue.

So I guess I'm looking for recommendations for alternative email apps 

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BandOfBrothers
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There are quite a few in the Playstore to choose from. 

 

My advice is to read the reviews and test them. 

 

K-9 Mail I think it’s called I found adequate. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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