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I have to keep signing in to my emails with password

Reset my password

But not receiving emails

On samsung s7 edge

1 REPLY 1
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Voyager

Hi @Jane63

 

Let's see what we can do to help! :smiling-face:

 

Are you using the stock Email app? Can you try logging in to your email account whilst using an internet browser? Have you tried logging into your email on a PC or laptop to see if the same issue persists?

 

We'd also recommend trying the following:

 

> Soft Reset: To do this hold the Power button and the Volume-down button for a few seconds until your phone restarts.

> Clear the cache and data, follow this link here to see how it's done!

 

Hope this helps! :sun-with-face:

 

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