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Original topic:

Duplicate photos. Some of the photos in s8 gallery have duplication

(Topic created on: 26-10-2018 03:43 AM)
tigerted
Explorer
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Brand new s8 and some of the photos in the gallery have duplicated. When I delete one, both disappear. Please advise 

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10 REPLIES 10
BandOfBrothers
Samsung Members Star ★★
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Hi @tigerted

 

If this was me id first go into Settings-Apps-Gallery-Storage-Clear Cache and Data. 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AntS
Moderator
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Any joy with the advice that BandOfBrothers posted, @tigerted?

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tigerted
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Tried that before seeking advice, it does not solve the issue, thank you
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Solution
AndrewL
Moderator
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Hi @tigerted

Do you have a Samsung Cloud Account on your S8 that you are using to backup your images? If so please open your Gallery apps > Tap the 3 dots in the top right corner > Settings > Sync with Samsung Cloud > Disable this option. This should prevent any further duplicates showing up in your Gallery.
tigerted
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Excellent Andrew, that has resolved the issue thanks
Ted
AndrewL
Moderator
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Glad to hear that @tigerted. Can you do me a favour and accept my post as the solution, as this will help other community members who have the same issue. Thank you in advance.
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tigerted
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This is the solution to the issue I posted, thsks
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Pandra18
First Poster
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I have the same problem but I have tried that and it somehow isn't working.... I'm stressing out and I just don't want to lose my pictures. Ughhh what do I do please helppp😭.

Pete9
First Poster
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I have s9 a having the same problem N nothing seems to work feel like throwing the dam phone away cause it very annoying😡

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