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Original topic:

Dual messenger stopped working on Galaxy Note 8

(Topic created on: 13-05-2022 01:58 PM)
First Poster


I'm hoping someone can help me with a new problem I'm having with my Note 8.

As of yesterday (12th May 2022) I cannot use dual messengers.

This feature worked fine a few days previously, but not now.

Since yesterday, I cannot use Whatsapp or kik, which are the two messengers I use in dual mode. I select the messengers in home screen, but neither of them will load.

I have tried deleting both dual versions of Whatsapp and kik, and then re-enabling "Dual Messenger" in "Advanced Features" setting, but every time I do this my phone immediately turns off. Sometimes it restarts, but sometimes it simply turns off, and I need to manually turn it back on.

I haven't downloaded anything, updated anything, or changed any settings since last week, which was the last time I was able to use dual messengers.

As additional information, though I can't see how it could be relevant. I have been using two kik accounts, and two whatsapp accounts.

I would welcome suggestions.

Many thanks.