Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Display problem

(Topic created on: 21-11-2020 11:50 AM)
Hoppys
First Poster
Options
Other Smartphones
I have a Xcover Pro which when I put it in my pocket for more than 5 minutes or so the screen will will not light up again. If you shine a light on the screen from the right angle, you can see all the tiles and you can open the apps. The side button sleeps and wakes up the phone, if I receive a call the phone rings but it does not wake the screen up.
Anyone have any ideas as to the problem?
#xcoverpro
14 REPLIES 14
ezratheproto
First Poster
Options
Other Smartphones
have you tried force restarting it? instructions to do that are different for each phone but it's generally power and volume down or power and home
0 Likes
Eric5530
First Poster
Options
Other Smartphones

I have the same issue. Have yet to find a solution.  Have you had any luck in fixing the problem? 

ThibaudHiker
Apprentice
Options
Other Smartphones

HELLO

I HAVE THE EXACT SAME PROBLEM! 

IT IS VERY, VERY UPSETTING!

What Solution Does Samsung recommend to fix the problem?

Thanks a lot for your quick reply

Hoppys
First Poster
Options
Other Smartphones
Screen fault, Samsung replaced FOC as it was within the warranty.
Eric5530
First Poster
Options
Other Smartphones

I had mine replaced twice.  The phone is gone for 2 weeks at a time kinda ridiculous. Not worth it. Still has problem come back. I believe it is a poor connection issue when the phone case flexes in your pocket. Rough duty phone, hahaha what a joke. Replace the phone with something else.

ThibaudHiker
Apprentice
Options
Other Smartphones

Thanks man. Indeed, not supposed to happen with that kinda phone that's supposed to be rugged

0 Likes
Members_1RXmC9s
First Poster
Options
Other Smartphones

I have the same problem today .Is that software or hardware problem?

Antho36000
First Poster
Options
Other Smartphones

Hello,

Same problems for me since 1 month.

I have discovered too, that if i "flex" my phone the screen light up... 

How you solved that finally?

Regards

Antho36000
First Poster
Options
Other Smartphones

Hello,

Same problems for me since 1 month.

I have discovered too, that if i "flex" my phone the screen light up... 

How you solved that finally? Does it work perfectly since the FOC replacement?

Regards