15-01-2018 01:27 AM in
I recently set the direction lock on my phone which is located in Settings 》accessibility 》direction lock it seemed like a cool feature but unfortunately I am now unable to turn it off and and as a result my phone can be simply unlocked just by swiping the screen.
It doesn' even request the direction lock I set.
The only time it request it is when I reboot my device.
I am using the Samsung Galaxy Note 8 with the latest firmware.
Please assist. Has anyone else had this issue?
I would prefer not to have to format my device
15-01-2018 06:35 AM in
If no resolution then considerTurning off the Samsung Phone.
Press and hold the Volume Up key, Home key, and Power key at the same time.When the phone powers up the Android System Recovery screen appears approx 30 seconds later.Release all of the keys you had pressed.
Press the Volume down key on the phone to choose the "wipe cache partition." section.
Press the Power key on the phone to select.
Press the Volume down key to highlight “yes” and press thePower key to select.When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
If this does not help then you may need to consider backing up and factory resetting your phone.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
15-01-2018 08:33 AM in
Thank you for your reply.
I gave it a go but had no luck.
Also to enter recovery mode on note 8 you press power on + volume up + bixby button.
I' going to hold off formatting my device until tech support looks into it.
Any other suggestions welcomed
08-11-2020 09:21 PM in
hey YohanceJ, any luck? i cannot turn it off, i cannot enter setting, i cannot do anything except scroling down and directions input screen then 30 seconds wait.
this is the most annoyying locking feature ever created. press left then * was the best keypad lock combination.
Thx in advance