Hi All recently got a new s8+. But since last week I can't make or receive calls and text messages. I called vodafone and spent 45 mins on the phone trying to get it working, no joy. They told me to go to a vodafone store and have them look at the SIM card that it might need replacing. So I did that, and they changed my SIM. My phone worked for about 30minutes then it's stoped working again. Has anyone else had this issue with the s8+
Thanks in Advance.
As a process of elimination can you insert your SIM card in another phone to see if anything changes ?
Does this issue happen everywhere you go or where your staying ?
A Samsung Service Centre or Samsung Experience Store will be able to help you further with this situation by performing a diagnostic.
Vodafone UK offer a 30 day cooling off period where a person can have the phone swapped out.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
Thanks for the reply. Going back to the Samsung store is my next step. Just finding time to get there with work is a real hassle. My problem happens everywhere. Nobody has been able to reach me since last week. Real frustrating. I haven't tried using my since in another phone yet. But I have changed my SIM card through Vodafone on Saturday so im guessing it will work in another phone.