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Original topic:

Cannot unlock S7 edge with win

(Topic created on: 30-01-2018 10:04 AM)
ydarb
First Poster
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Other Smartphones

A few daysa go something weird started happening when I tred to unlock my S7 edge with my pin.

 

When on the lock screen if I press 1, 11 is entered, same with all the other numbers. This doesnt happen when the phone is unlocked. I changed from pin to password and that works fine. Fingerprint also works fine.

 

Has anyone come across this before? Any idea of the cause?

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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Hi @ydarb

 

No ive not come across this before. 

 

You could try various resets such as...

 

Soft Reboot by turning the device Off and On. 

 

Turn the phone Off and then via a set series of button pressess that takes you into the phones file system and clear the system cache. 

 

Back-up and Factory Reset. 

 

A Samsung service location or Samsung Experience Store can run a diagnostic on the phone. 

 


Current Phone > Samsung Z Fold³ 5G.

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