I have a Samsung S7 that my Father had been using on a VF contract.
He died in April .... we closed the contract.
Now trying to set up phone as a PAYG on Three for my daughter.
When you boot it up it needs an unlock code - to fill the NUL request form in on VF you need the IMEI which I don't have.
I can't use *#06# as the phone comes up as locked and needs PIN. (which I don't have)
Hrs of fun with VF support they advised carrying out hardware reset on the phone.
Did that .... it wipes ... starts config & connects to WiFi but then advises it was an unauthorised reset and needs previous Google account details - which I don't have.
So 2 issues - I can't get phone to clean state and I can't get phone's IMEI
Anybody know how to proceed.
I have checked with a shop they can do it but have to send phone away - and it's £35 plus £25 to unlock (though that may now be resolved)
sorry don't know what that means
Still not sure what you means by a Parts phone ..... I have a mint condition S7.
I just need to get in wiped/clean for reuse within same family and struggling to do so.
Be happy to do so, how would I do that.
would not appear as normal phone as not booted up. Is there some way to do this.
I don’t understand sorry …
only way I can connect is via USB …. would expect USB services not to be loaded as phone not booted … be happy if you know different
It does connect to WiFi as it checks/installs latest s software before it gets to the ‘synch account’ issue.