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Original topic:

can't use my device

(Topic created on: 23-09-2017 08:10 PM)
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Dicky1
First Poster
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My device is locked and I cannot 'unlock' it.  It seems to be a problem with the google gmail.  Can anyone help, please. Cheers, Carol D.

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BandOfBrothers
Samsung Members Star ★★
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If the phone is locked via its security protocols then there isn’t an easy way of resolving this. 

 

If you use Google Search you can find ways of possibly unlocking the phone by following resets of your security passwords etc. 

 

Failing that when I Factory Reset my s7 edge for some reason the phone wouldn’t accept my Google Password so I took the phone to my Local Samsung Experience Store where they Reset this for me. 

 

You may need to follow that route. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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