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Original topic:

Can't sign in to S Health on my new phone

(Topic created on: 15/01/21 16:47)
DuskyReaper
Apprentice
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Old phone: Oneplus 6T

New phone: Oneplus 7 Pro

 

I have set up my Galaxy Watch with the new phone through the wearable app, and this works with no issues.

 

However when I try to sign in to Samsung Health app on the new phone after I enter my credentials, it just go in to the loading spinner screen and dosent move past that.

 

I have tried to clear cache and local data and uninstall/reinstall the app, but it dosent help.

 

Any suggestions?

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DuskyReaper
Apprentice
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I actually managed to do it now. What I did was to start S Health without signing in, then go in to settings and sign in from there. 

 

Update:

Apparently the skip button is gone in the new update, but there is a workaround where you download an older version as @AT15  has described here:

https://eu.community.samsung.com/t5/other-smartphones/can-t-sign-in-to-s-health-on-my-new-phone/m-p/...

View solution in context

70 REPLIES 70
cos192000
Observer
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Thank you!

Dreezby
New Member
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Thanks! This helped me 😃

Glum_uk
New Member
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This solution worked for me as well 

MeForADay
Observer
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Thanks for this, I had exactly the same issue, your solution worked for me too on my Huawei P20 lite

Members_io6NBwi
Observer
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Thanks for this. Did it today and all worked. Perhaps admin could put this solution up as approved way of synching a Galaxy Watch to non-Samsung phone. Ta. 

Albertmp
Apprentice
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Hi,

 

I don't see the skip option, where is it supposed to appear please? Thanks!!!

Screenshot_20210115-164249.jpg

EmiG
Apprentice
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Did you find the issue. I have the same page as you and it keep loading forever once I sign in with my credentials.

 

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AT15
First Poster
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The issue is with the current version of Samsung Health App (6.15.0.091 - Jan 2021).

1. Download and install an older version.

2. This version (6.8.5.009 Jan 2020) worked for me: https://apkpure.com/samsung-health/com.sec.android.app.shealth/download/6085009-APK?from=versions%2F... 

3. Sign in option is working on this previous version.

4. Once you sign in, and go past the page that loads forever, you are all set.

5. You can now even upgrade the app to the current version and it works fine.

 

Hope this helps.

 

 

Enrico_61
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Thank you very much, this solved my problem !

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TINTAGEL45
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Does anyone know if the Samsung health app is going to be fixed for non-samsung phones?

 

Am having the issue which appears to be widely reported for non-samsung phones, i.e. after inputting login details it just loads. 

 

Advice from Support is clear cache etc which doesn't work.. and then call the Samsung Health support line which seems a bit stupid for the sake of a potential app issues.

 

A few people have said to download an old version of Samsung health.. but this doesn't feel like a long term fix. 

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Chuffediam
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Big big thanks for this solution. Since the last update I've just had an absolute nightmare with the Health app, not being able to log on to my Samsung account  I followed your advice but used an earlier version. I had to reset my Active watch but not really a problem.  I'll ensure I don't automatically upgrade the App from now on.  I do wonder how much testing the App developers really undertake.

Thanks again.

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qco1517
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Thank you! Not even Samsung could assist with this issue.

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Shredd
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What settings, phone settings? 

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Hedgepeth
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I don't even see to how skip signing in. I called support and they said I just have to wait for an update.

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EmiG
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I downloaded the December version of Samsung health that I found online. This one had the skip button. Then I signed in once I was in the app. Once signed in, I went back to the app store to update with the new version and it worked. I spent hours trying to clear cache and reinstall the app but my problem was solved in 2 minutes with the download of the previous version. I think it is an .apk file format. Let me know if it works for you.

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mahade037
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Worked great for me. Install the old one and, login and update to the new one with no hassle. 

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Magz963
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Thats brilliant, problem solved, thank you very much 😊😊

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AT15
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This did problem ever resolve? I still see this a problem after 6 months.

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Aj1979
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I am facing the same issue. I tried skipping the logon screen and go into the settings and try sign in. However it doesnt work.

Do note i am able to sign in using galaxy wear app. I am also able to back up my data. Not sure if its saving all my tracking information especially the historical trends. 

By not signing in, i am unable to see my historical data ,sign into together etc. I keep getting a message "Something is wrong with the server. Please try again later.". Tried all options, like reinstalling the apps, reset my mobile. The issue is pertaining only on the mobile app.

Louellen
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I've had the exact same problem for two weeks. Did you find a solution? I've been emailing Samsung since then but I haven't gotten a concrete response from them. Nothing they've suggested me to try works. Is your phone a Oneplus by any chance? 

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Aj1979
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Hi Louellen, Yes my phone is a one Plus 6. For me it's been over a month that I am unable to sign in. This is definitely a shealth bug that it can't sign in through the app and all features like shealth together , previous trends are are not usable at all . The  samsung wear app allows me to sign in and backup settings but I am pretty sure my data on shealth is no longer getting synched . No help whatsoever from Samsung unfortunately 😞

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