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Original topic:

Can't login to samsung websites by any browser and device

(Topic created on: 28-05-2019 04:41 PM)
sanangeles
Apprentice
Options
Other Smartphones

Hello,

I'm trying to login to any European Samsung website like

-    www.samsung.com/uk/

-    www.samsung.com/de/

-    www.samsung.com/it/

and after I login with my credentials or with google, I'm sent back to the homepage (e.g. shop.samsung.com/uk/) and the result is that I'm not logged in, no error or message telling about any problem. Deleting cookie, changing browser or even device (both pc and mobile phone) doesn't solve the problem, so it has to be some server side issue .

Actually I can login only if I do it in 

-    www.samsung.com/us/

-    account.samsung.com

probably those systems are using a different login mechanism.

Last time that I had to buy something on the samsung portal I had to do it like a non registered user, providing the same email that I have linked to the non accessible account.

I tried to contact the customer services by email but they just said that I'm the only one with this problem and so they can't do anything, not even forward it to the right support team, I don't think is a type of answer that Samsung should give to somebody who bought TVs, mobile phones, gridges, etc for years and years.

I hope any of you could help me to solve this problem or to escalate it to the right people.

Thanks,

Angelo

12 REPLIES 12
Elaine53
First Poster
Options
Other Smartphones
It's the same with me, just happened today😤
0 Likes
Alpha101
First Poster
Options
Other Smartphones

Hi Guys,

 

Exactly the same issue here. Started when I changed my email address. Driving me crazy. Has anyone found any solution? 

 

Regards

0 Likes
Quim45
First Poster
Options
Other Smartphones

I'm having the same issue... We should have a response for such a company like samsung... shame

0 Likes