Thanks for your reply....it's my volume down button, it's stuck and I can't turn the volume down. I'm gonna have to bring it back to the store where I bought it from. (It was only 3 weeks ago when I bought it) thanks for your help with this....I will let you know how I get on ....it will be Thursday when I will be able to get to the store with it! Thanks again for your help I'm really grateful. Thanks ray. 😁