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Original topic:

Can't access playstore or gmail anymore on my A3

(Topic created on: 10-12-2017 07:11 PM)
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john28
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BandOfBrothers
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Can you please try clearing the apps cache and data in settings - apps. 

 

If that does not resolve the issue then clear the system cache by turning the phone off and then from a set series of button presses enter into the phones file system and then clear the system cache. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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john28
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john28
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Thanks for your help haven't managed to get it working properly yet.Its saying"gmail wont run without Google play service which is currently updating" been saying this for 5 days.Now have no sound playing videos or music 😕

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Haley
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Do u know what buttons need to b pressed to do it. Thanks
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